Monday, September 19, 2011

Good promotion or Bad promotion?

Last week, some of us represented our company at a career fair in a reputed school in California. Our neighbors were from an organization that is into social media and very popular among students these days. They were giving away free t-shirts which people seemed to take quite a liking for. At about noon, when the crowd started dispersing for lunch, a relatively older looking lady stopped by their booth. She did not look like she was interested in looking for a job at the fair. She seemed to be awed by their impressive booth design. She probably fancied getting one of those free t-shirts too. She approached them and asked for a t-shirt but the gentleman behind the booth snapped “Ma’am these are only for students!” 

She patiently asked him “Why is that? What is the purpose of the free giveaways anyway?”
He said “They are meant for students to keep. It is a company initiative for marketing our brand name in the student community.”

She replied “Well, my friend, you seem to have decided that I am not good enough to promote your brand name. With today’s experience, I have not been left with much to say about your company. If one of my students asks me about you, I wonder what my response would be. Do you think you have done a good job at brand promotion today? Or do you think you may have lost a great marketing opportunity?” And just like that, she left. 

Isn’t it amazing that every time we interact with someone, we convey a message. This message could do a good promotion or a bad promotion of who we represent. At events like trade shows, we are an image of our company. At global events, we are sometimes an image of our country. In a much more personal group, we are an image of ourselves. What do you want your image to look like?

Monday, September 5, 2011

The tale of trust- part 1

Raj is the new engineer in the team. He is working on the most talked about project in the company. Samuel is helping him come up to speed with the company products. Sam is about to review Raj's first ever written code in this company. Raj is a bit nervous about his first code review but trusts Sam a lot. He has always helped Raj through the tough situations so far. 


The review goes on for three hours. Sam finds at least 40 places where there is room for improvement. A brand new hire would usually get really upset about it. But Raj trusts Sam. He knows Sam's intentions are good. He wants Raj's first project to be a success, he wants the code to be as problem free as possible, and he knows how much small bugs in the code cost the company later in the product's life. He readily accepts that some of the areas need to be improved but defends his case on some parts of the code. 


Now Sam, in return, trusts that Raj is a good engineer and has a good reason for his defense. He says "Some of my comments are only my preferences on how things could be done. Whether you accept them or not is completely at your discretion. I fully trust and support your decision."

Are these imaginary people talking? I've personally known people like these for a while now. So, can we all try and trust that our co-workers are trying to their best? 


The bigger question is - Can we all trust that people around us have better intentions in mind than we think they do?

The Five Dysfunctions of a Team

That is the name of a bestseller by Patrick Lencioni.
Alexander manages the software team in California. These are the five dysfunctions of a team from a management book he read.
  • Absence of Trust 
  • Fear of Conflict
  • Lack of Commitment 
  • Avoidance of Accountability 
  • Inattention to Results 
"How do we use this information? How can we make them the five building blocks of a high performing team? For now let us list them out for the group."
  • Trust
  • Constructive conflict
  • Commitment
  • Accountability
  • Attention to results


Okay, now what? We'll work on one at a time. Just like Alexander worked with his team.